Terms & Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms"). By registering to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you register to or use the services. If you do not want to be bound by the Terms, you must not register to or use our services.
I. GoAutoose is bound to:
• Providing accessible services for its customers and partners.
• Excellence in maintaining all repair services related to two wheeler vehicle.
• Excellence in providing to quick services as per customer convenient time & place.
Note: Please note that some of the product and services may be suitable for certain vehicle only.
You should check the service details before booking and read its description, if provided, prior to placing the booking GoAutoose shall not be liable in the event consumables and components does not meet the vehicle/ part or any other requirements and/or restrictions.
II. Scope and obligations:-
i. This agreement shall come in effect at the time of registration by Mechanics provider with GoAutoose through mobile applications and shall make the Mechanics provider eligible for an online account on App.
ii. The Mechanics provider agree that all rules, obligations and liabilities shall be governed in accordance with this agreement and the terms and conditions available at the office of GoAutoose.
iii. The Mechanics provider shall submit all his information such as name, contact number, permanent and resident address and his personal documents.
iv. The Mechanics provider has read and understood this pact and applied terms and conditions fully and the terms and conditions are agreeable to the Mechanics provider.
III. Modifications of Terms and conditions of services:
IV. Membership and Accessibility
Membership eligibility criteria:
i. Use of the portal is only available to the users who above the age of 18 years and able to legally bind under contracts.
ii. You agrees and acknowledge that at least you are at the age of 18 years for registration process and avail the use of the website.
iii. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website.
iv. If we are at believe, and discretion that your age is under 18 years. GoAutoose may reserve the right to terminate your membership as Mechanics provider and refuse to provide you with access to the website.
V. Collection of personal information:
i. “Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as name, address, email address, phone number etc.
ii. We collect personal information through mobile application while sign up on website. This information is partially or completely accessible to all Mechanics provider using website or mobile application, either directly or by submitting a request for a service.
iii. Mechanics provider are required to create an account to be able to access certain portions of our Website, such as to book an appointment or any request information.
iv. If you are a Mechanics provider and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, zip code, and a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to website or application. In addition, you may, but are not required to, provide other content or information about your business, including photographs and videos. We also may collect payment information, such as credit card information, from you.
v. When you create and use an account will be required to disclose and provide to information including personal contact details, bank details, personal identification details (such as PAN card, Adhar card, phonebook, call logs etc.) Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs. The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application.
vi. We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, improving our platform, and communicating with you.
VI. Back ground check verification:
The Mechanics acknowledges that as part of the on-boarding process, the Company or an entity /agency appointed or nominated by the Company (“Verifier”), may undertake background verification checks of the Mechanics provider in order to authenticate inter alia the genuineness and competency of the Mechanics provider. In light of the above, the Service Professional expressly consents to and acknowledges the following:
i) The Mechanics provider does not and will not have any objection to GoAutoose sharing the Mechanics personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, employment record, Adhaar number, other government issued IDs such as Voter ID, PAN card, driving license etc. (collectively “Proprietary Information”) with the Verifier for the purpose of background checks and verification.
ii) The Mechanics provider authorizes the Verifier to securely store the Technicians Proprietary Information on their platform and understands that the Verifier shall endeavor to ensure confidentiality of the same.
iii) The Mechanics provider acknowledges that the digital record of the Proprietary Information on the Verifier’s platform shall be accessible to GoAutoose and their authorized users/partners/affiliates/contractors shall be entitled to access and update such digital record on the Verifier’s platform, including data, documents, certificates, verification reports, references, testimonials, etc. and shall be entitled to use the related services provided via the Verifier’s platform.
iv) The Mechanics provider acknowledges that if the Mechanics provider is desirous of editing and/or deleting its digital record from the Verifier’s platform, it shall be entitled to do so by sending an email to such email address of the Verifier which shall be immediately provided by the Company to the Mechanics provider, and in such a manner as the Verifier requires the same.
v) GoAutoose reserves its right to take appropriate actions (in its sole discretion) pursuant to the outcome of the background check and verification.
vi) GoAutoose reserves the right to record the conversations between Mechanics and consumers facilitated by GoAutoose through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and Mechanics. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and Mechanics, resolve disputes.
If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration.
VII. Your Account and Registration Obligations
II. Your mobile phone number and/or e-mail address is treated as your primary identifier on the Website. It is your responsibility to ensure that your mobile phone number and your email address is up to date on the Website at all times. You agree to notify us promptly if your mobile phone number or e-mail address changes by updating the same on the Website through a onetime password verification.
III. You agree that GoAutoose shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your display name in cases where you have failed to update your revised mobile phone number and/or e-mail address on the Website.
VIII. Use of the Website/Mobile App
You agree, undertake, and confirm that your use of Website/Mobile App shall be strictly governed by the following binding principles:
1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:
(a) belongs to another person and to which You does not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way;
(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
(e) Harasses or advocates harassment of another person;
(f) Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
(h) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices,
(I) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(j) Provides material that exploits people in a sexual, violent, or otherwise inappropriate manner or solicits personal information from anyone;
(k) Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(l) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(n) Solicits gambling or engages in any gambling activity, whichwe, in our sole discretion, believes is or could be construed as being illegal;
(o) Interferes with another USER's use and enjoyment of the Website or any other individual's User and enjoyment of similar services;
(q) Harm minors in any way;
(r) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
(S) violates any law for the time being in force;
(t) Deceives or misleads the addressee/ users about the origin of such messages or communicates any information, which is grossly offensive or menacing in nature;
(u) Impersonate another person;
(v) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancellous, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
(w) Shall not be false, inaccurate, or misleading;
aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
1. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining”, or any other illegitimate means.
2. You shall not probe, scan, or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.
3. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by is including the terms GoAutoose, or otherwise engage in any conduct or action that might tarnish the image or reputation, of GoAutoose or users on platform or otherwise tarnish or dilute any GoAutoose's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or GoAutoose's systems or networks, or any systems or networks connected to GoAutoose.
4. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.
5. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
7. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax, Income Tax, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
9. From time to time, you shall be responsible for providing information relating to the services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services to mislead other Users in any manner.
II. We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you because of such sharing unless you explicitly opt-out.
III. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
V. Our affiliates and we will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business.
X. Representation and warranties:
i. The Mechanics provider represents and warrants that he has not been convicted by any court in India for any recognizable offence or offense punishable with punishment for more than 3 years, under the laws of India.
ii. This Website will be constantly available, or available at all; or
iii. The information on this Website is complete, true, accurate, or non-misleading.
iv. GoAutoose will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. GoAutoose does not warrant that this site; information, Content, services (including software) or otherwise made available to you through the Website; their servers; or electronic communication sent from us are free of viruses or other harmful components.
v. Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the services provided on Website are governed by different state laws.
vi. You will be required to enter a valid phone number while booking an appointment on the Website. By registering your phone number with us, you consent to be contacted by us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any services related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
i. You agrees that GoAutoose’s role is limited to managing and operating the portal and the service provider app being an online booking an appointment platform facilitating the provision of repair services by the Mechanics provider to the users of the portal, and payment collection through GoAutoose to facilitate the transaction between the Mechanics provider and the users of the portal.
ii. To the extent permissible under applicable law, GoAutoose shall disclaim all liabilities, whether civil, criminal, tortious or otherwise that may accrue as a consequences of the terms of the applicable licenses and permits that are issued by the authorities.
XII. Payment terms:
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
1. Lack of authorization for any transaction/s, or
2. Exceeding the preset limit mutually agreed by You and between "Bank/s", or
3. Any payment issues arising out of the transaction, or
4. Decline of transaction for any other reason/s
All payments made against the services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
GoAutoose will allow the user to buy services using the following forms of payments.
--> Credit Cards
--> Internet Banking
--> Debit Cards
--> GoAutoose’s Wallet
--> Any other mode of payment, as may be decided and made available on the Website.
Please note that payment can be made only in India Rupees and all the above payment instruments must have been issued by entities operating in India and subject to Indian regulations.
Cash on Delivery as a mode of payment is not available on the Website currently.
Payment made by credit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, you agree that you shall pay all amounts due upon demand by us.
XIII. Return Services:
If at the time or after services, if any defect is found, then the consumer of the service/s can ask for replacement of the product/s used by the technician at the time of services subject to the following terms and conditions:
1. Register a request to again repair vehicle in case of any deficiency of satisfaction by Technician within one week after service provided
2. After period of one week, GoAutoose shall not concern with any request or complaint related to repair services of vehicle.
3. Notify technician of any defects in the service/s at the time of repairing of the vehicle/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.
4. Replacement can be for the entire part/s of the product subject to availability of the same with the technician.
Following products shall not be eligible for return or replacement:
a. Damages due to misuse of product;
b. Incidental damage due to malfunctioning of product;
c. Any consumable item, which has been used/installed;
d. Products with tampered or missing serial/UPC numbers;
e. Any damage/defect which are not covered under the manufacturer's warranty
g. Any product that is returned without all original packaging and accessories, including the box, manufacturer is packaging if any, and all other items originally included with the product/s used.
i. The Mechanics acknowledges that pursuant to this pact, the Mechanics provider will have access to confidential information and it affiliates which GoAutoose has provided. The Mechanics provider undertakes to keep confidential all data and any other confidential information of GoAutoose shall not sell or otherwise make that information available to any third party. Confidential information include all information whether verbal or written and disclosed to Mechanics provider by GoAutoose or portal users as the case may be, but not be limited to portal user’s details.
ii. In the event, GoAutoose aware that any confidential information disclosed to a competitor or has been used for the benefit of competitor. GoAutoose can claim such direct and indirect changes as it may suffer due to such leases.
XV. License and Proprietary rights:
i. The portal, Service provider App, and confidential information, including but not limited to all intellectual property rights such as company name, logo, product & service, name, trademark, services marks and other indicia of ownership.
ii. Neither this pact, applied terms and conditions nor the use of the portal conveys any rights to the Mechanics provider related to the portal and service provider app, except for the limited license granted above and to use or reference.
iii. The Mechanics agrees that it shall not reproduce or make any copies of the ideas of GoAutoose and make derivative of the website in any medium without GoAutoose’s consent
iv. You will otherwise act in accordance with applied terms and conditions
i. The Mechanics agrees and undertake to indemnify and to hold harmless GoAutoose services.
a) In the event of any losses, damage, liability and claim, costs, penalty and expenses incurred because of any violation of policies by the Mechanics provider.
b) Damage, unauthorized use, or loss of the app in the device.
c) Death, fraud, theft, misconduct, negligence, or deficiency of repair services by the Mechanics provider and any negligent act committed in the course of service provided.
d) Personal injury to or property damage of user of the portal including but not limited motor accident claims
e) Civil or criminal offense under law or in the opinion of company.
The Mechanics provider shall be liable to indemnify and use harmless services against all damages losses cost and expenses incurred by GoAutoose as consequence of any complaint received from any user of the portal with respect to deficient repair services.
XVII. Entire Agreement:
i. This pact along with terms and conditions shall form the entire agreement between you and GoAutooseand shall supersede all previous communications, either oral or written between parties with respect to the subject matter of this agreement and no understanding varying the same shall be binding upon any party hereto unless arising out of the specific provisions of this agreement and T& Cs.
XVIII. Terms and Termination:
i. GoAutoose shall be entitles to terminate this agreement immediately for breach of any terms in this agreement by the Mechanics provider.
ii. Upon termination of this agreement, the registration of the Mechanics provider shall stand cancelled, the account shall be terminated, and theMechanics provider shall not be eligible to use the portal.
iii. The Agreement shall be renew after the period of 5 years with existing user to continue the services with same terms and conditions.
Any notices, requests and other communications required or permitted shall be in writing and may sent by any of the following:
i. By electronic mail
ii. By SMS sent to mobile number at
XX. Governing Law and Dispute Resolution:
ii. If any dispute arises between the Mechanics provider and the GoAutoose, in connection with or arising out of this agreement, the dispute shall be referred to the arbitration under the Arbitration and conciliation Act, 1996. The proceedings of arbitration shall be in the English language.
I. If any provision of this Agreement is held to be unlawful, void, invalid, or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.
I. Upon termination of this Agreement, any provision, which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.
XXIII. Limitation of Liability: